Privacy Policy

Solid NV, established at Belgiëlei 210, 2018 Antwerp, is responsible for the processing of personal data as described in this privacy policy.

Contact details:
Belgiëlei 210, 2018 Antwerp
+32 (0)800 237 39

1/ Personal data that we process

Solid NV processes your personal data because you use our services and/or because you provide your personal data to us yourself.
An overview is given below of the personal data that we process:

  • first name and surname;
  • gender
  • date of birth;
  • place of birth;
  • address;
  • telephone number;
  • email address;
  • IP address.

Other personal data that you actively provide, for example by creating a profile on this website, in correspondence or by telephone:

  • location data;
  • information about your activities on our website;
  • bank account number.

Solid NV does not process the following special and/or sensitive personal data relating to you:

  • national register number (RRN).

2/ For what purpose and on what basis we process personal data

Solid NV processes your personal data for the following purposes:

  • to process your payment;
  • to send you our newsletter and/or advertising leaflet;
  • to phone or email you if this is necessary in order to provide our services;
  • to inform you about changes to our services and products;
  • to deliver goods and services to you;
  • to analyse your behaviour on the website in order to improve the website and adapt the range of products and services to your preferences;
  • Solid NV also processes personal data if we are legally obliged to do so, for example the information that we need for our tax return.

3/ Automated decision-making

Solid NV does not make decisions based on automated processing on matters that could have significant consequences for people. These are decisions taken by computer programs or systems without the involvement of a person (for example, an employee of Solid NV).

4/ How long we keep personal data for

Solid NV will not store your personal data for longer than is strictly necessary to achieve the purposes for which your data have been collected.

5/ Sharing of personal data with third parties

Solid NV will not sell your data to third parties and will only share them if this is necessary for the performance of our agreement with you or in order to comply with a legal obligation. We conclude a processing agreement with businesses that process your data on our behalf to ensure the same level of protection and confidentiality for your data. Solid NV remains responsible for these processing operations.

6/ Cookies and similar technical solutions that we use

Solid NV uses functional, analytical and tracking cookies. A cookie is a small text file that is stored on the browser of your computer, tablet or smartphone when you first visit this website. Solid NV uses cookies which have a purely technical function. These ensure that the website works properly and that, for example, your preferred settings are remembered. Such cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that keep track of your surfing behaviour so that we can offer customised content and advertisements.

We already informed you about these cookies on your first visit to our website, and asked your permission to install them.

You can opt out of cookies by setting your Internet browser so that it no longer stores them. In addition, you can delete all information previously saved via your browser settings. 

7/ Viewing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to data processing or to object to the processing of your personal data by Solid NV, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or to another organisation designated by you.

You can send a request to view, correct, delete or transfer your personal data, or notice of the withdrawal of your consent to or of your objection to the processing of your personal data to

To ensure that the viewing request has been made by you, we ask you to provide a copy of your proof of identity with the request. To protect your privacy, black out your passport photo, identity card number and national register number (RRN) in this copy. We will respond to your request as soon as possible, and within four weeks at the most.

Solid NV also wishes to draw your attention to the possibility that is open to you of submitting a complaint to the national supervisory body, the Data Protection Authority. This can be done via this link.

8/ How we protect personal data

Solid NV treats the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorised access, unwanted disclosure and modification without permission. If you believe that your are is not being properly protected or that there are indications of abuse, contact us at